Transforming Communication and Connectivity for Heartland Loans

AT A GLANCE

Heartland Loans has been helping Oklahomans secure loans and improve their credit for nearly 20 years. With multiple locations, the company faced significant challenges with outdated systems that hindered productivity and increased costs. Cloud9 provided tailored solutions to modernize their infrastructure, enhancing efficiency and enabling future growth.

ABOUT HEARTLAND LOANS

For two decades, Heartland Loans has been a trusted partner for Oklahomans seeking financial support to achieve their goals. Operating multiple locations across the state, the company is dedicated to empowering customers through accessible loan options and personalized service. Its mission is "to provide financial solutions that help Oklahomans improve their credit and achieve their financial goals while maintaining a commitment to exceptional service." Cloud9 has been working with Heartland Loans for over five years.

CHALLENGES

Heartland Loans struggled with outdated on-premise phone systems and slow internet speeds, which increased operational costs and hampered productivity. These legacy systems were costly and inefficient and incapable of scaling to meet the needs of a growing business.

SOLUTIONS

Cloud9 addressed these challenges by implementing a strategic, two-part solution:

• Modern Phone Systems: Transitioned Heartland Loans to a cloud-based phone platform, delivering improved reliability, scalability, and flexibility for communication.
• Enhanced Connectivity: Upgraded internet connections to fiber-based technology, boosting speeds and ensuring consistent, reliable connectivity across locations.

OUTCOME

With Cloud9’s solutions, Heartland Loans achieved:

• Increased Efficiency: Faster and more reliable internet enhanced productivity across locations.
• Improved Communication: A scalable, cloud-based phone system streamlined operations and reduced downtime.
• Cost Optimization: Lowered telecommunication expenses through modernized systems and strategic upgrades.

By partnering with Cloud9, Heartland Loans has modernized its IT infrastructure and positioned itself for continued growth and success in the financial services industry.